Interface’s obligation to the customer is to ensure consistent and total customer satisfaction. We achieve our goals through process improvement ensuring employees have been properly trained, providing innovative technical solutions, exceptional customer service, and striving for greater than 95% on-time delivery with a 30-day average warranty return.
- World-class service and repair
- Customer product analysis and evaluation
- IPC-A-610C-certified (companywide)
- ISO 9001-certified
- Customer warranty repairs returned within 30 days (pending parts)
- Cost of repair estimate within 5 days
- Upgrades and revision changes performed to customer direction
- Full ATP testing including ESS
- Troubleshooting to component level
- SMT capability
- Continuous process improvements
- Failure trend analysis
- Design change recommendations submitted to Engineering for evaluation
- Full program support per customer contractual agreements
- Coordinate and receive customer material returns through RMA system
- Complete product tracking through Customer Service
Interface supports and provides equipment upgrades, refurbishments, and engineering services to the US Government through IDIQ (indefinite delivery, indefinite quantity) contracts. Under these contracts, Interface provides support for the upgrade of legacy displays and controls.
Contract Manufacturing & Testing
Refurbishment & Repair
Navy SeaPort-eThe U.S. Navy’s SeaPort Enhanced (SeaPort-e) Rolling Admissions procurement vehicle was established in 2002 by the Naval Sea Systems Command (NAVSEA) warfare centers as a web-based e-business procurement vehicle that facilitates performance-based service acquisition, and is worth a total of $5.3 billion annually. Under the terms of the subcontract, Interface will be able to compete in all seven geographical zones across the United States for services related to weapons systems acquisition and life-cycle support, including research and development support, prototyping, acquisition logistics, modeling, test and evaluation trials, and engineering support.
SeaPort-e Rolling Admissions expanded the ordering agencies authorized to utilize SeaPort-e to include: NAVSEA; Space and Naval Warfare Systems Command; Naval Air Systems Command; Naval Supply Systems Command; Naval Facilities Engineering Command; United States Marine Corps; Military Sealift Command; and Strategic Systems Program.
- Member of the Dayton T. Brown, Inc. Prime Team
DESP IIThe Design and Engineering Support Program (DESP II) is a five-year, multiple award, Indefinite Delivery Indefinite Quantity (IDIQ) contract vehicle available for usage within the Air Force Material Command (AFMC), the Air Force, Dept of Defense (DoD), and other government agencies. The contract ceiling is set at $1.9 billion. The order-writing period is for five years, and the performance period of any task order (TO) must be complete within two years after the expiration date of the basic contract.
The DESP II allows for rapid access to high-quality engineering and technical services in support of any federal agency requiring the services of qualified engineering and technical personnel, as defined within the DESP II Performance Work Specifications (PWS) attached to each basic contract.
F2ASTInterface has been selected as a teammate for the Future Flexible Sustainment Acquisition Tool (F2AST), seven-year, Indefinite Delivery Indefinity Quantity (IDIQ) contract to provide sustainment support for all US Air Force-operated weapon systems, support systems, subsystems, components, and related services. This multiple contractor award has an estimated ceiling value of $6.9 billion.
The F2AST IDIQ contract is a re-compete of the Warner Robins Air Logistics Center (WR-ALC) Flexible Acquisition and Sustainment Tool (FAST) and the US Air Force Integrated Weapon System Support Program. The contract began July 23, 2008 and will end July 22, 2011, and could be extended up to four years to July 22, 2015. WR-ALC is located at Robins Air Force Base, Warner Robins, GA.